WELCOME TO SANANHEMP.COM
Please review our privacy-policy so that you may understand our privacy practices.
Please see our Shipment Policy to understand the shipment processes of our products.
All international shipping orders may attract local duties applicable in that country and accordingly the customer will have to pay such local duties/taxes.
PRODUCTS AND SERVICES FOR PERSONAL USE
The products and services described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
ACCURACY OF INFORMATION
We attempt to be as accurate as possible when describing our products on the website. However, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free. You are required to use caution. As most of the products are for medical use, please seek advice from your doctors before consumption of any product. We disclaim all liablities if you consume our products without consultation from your doctors and/or use the same by not following the direction and/ or instructions on the products.
All information and content available on the website and its "look and feel", including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of Sananhemp.com, our Affiliates, partners or licencors, and is protected by laws of India, including laws governing all applicable forms of intellectual property.
We grant you a limited, revocable, and non-exclusive license to access and make personal use of Sananhemp.com website. This limited license does not include the right to: (a) frame or utilize framing techniques to enclose the website or any portion thereof; (b) republish, redistribute, transmit, sell, license or download the website or any and/or all Content (except caching or as necessary to view the website); (c) make any use of the website or any and/or all Content other than personal use; (d) modify, reverse engineer or create any derivative works based upon either the website or any and/or all Content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other "hidden text" utilizing any and/or all Content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on the website or affixed to or contained in the website.
We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the homepage of the website for personal, non-commercial use only. A website that links to the website (i) may link to, but not replicate, any and/or all of our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and (vi) may not link to any page of the website other than the home page. We may, in our sole discretion, request that you remove any link to the website, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing by us to resume linking.
Any unauthorized use by you of the Sananhemp.com website or any and/or all of our Content automatically terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.
YOUR OBLIGATIONS AND RESPONSIBILITIES
In the access or use of the Sananhemp.com website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to Sananhemp.com, our Affiliates, partners or licensors.
THIRD PARTY LINKS
We are not responsible for the content of any off-website pages or any other websites linked to or from the Sananhemp.com website. Links appearing on this website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.
SPECIAL FEATURES, FUNCTIONALITY AND EVENTS
If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any Submission or any damages arising from any Submission.
When you transmit, upload, post, e-mail or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the website, you are entirely responsible for such User Content. Such User Content constitutes a Submission under Section 10 above. This means that all third parties, and not we, are entirely responsible for all User Content that they post to the website. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing or otherwise making available on the website User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary and/or intellectual property rights of any party. In addition, you agree not to transmit, upload, post, e-mail, or otherwise make available any software viruses, unsolicited or unauthorized advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of "spam". You further agree not to (i) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity; (ii) "stalk" or otherwise harass including advocating harassment of another, entrap or harm any third party including harming minors in any way; (iii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content; (iv) intentionally or unintentionally violate any applicable local, state, national or international law; or (v) collect or store personally identifiable data about other users.
We do not endorse or control the User Content transmitted or posted on the Sananhemp.com website and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using this website, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the website.
You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service without prior notice for any users who violate these Terms and Conditions or infringe on the rights of others.
We respect the intellectual property of others. If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an email or written notice to us for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and that you are the copyright owner or authorized to act on the copyright owner's behalf; (ii) a description of the material that you claim is infringing and the location of the material on the website; (iii) your address, telephone number and email address to:
REPRESENTATIONS AND WARRANTIES AND LIMITATION OF LIABILITY
Sananhemp.com website is presented "As Is". We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, mis-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.
Sananhemp.com personal care products are based on natural and ayurvedic formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that Sananhemp.com will not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products. For any purchases made through the Sananhemp.com, you will in addition to the terms stated herein be inter alia governed by the limitation of liability and disclaimer conditions provided in more detail with the product packaging/leaflets.
Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed Indian Rupees 2000 only.
You agree that no claims or actions arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of Sananhemp.com or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of Madhya Pradesh, India, as if the Terms and Conditions were a contract wholly entered into and wholly performed within Madhya Pradesh, India, subject to foreign legal mandatory provisions. To the fullest extent permitted by applicable law, any dispute, difference or claim arising out of your visit to the Sananhemp.com website shall be referred to the sole Arbitrator appointed by Sananhemp.com in accordance with the law. The venue of such arbitration shall be at Madhya Pradesh, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to this Terms and Conditions, whether through class arbitration proceedings or otherwise.
To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in Madhya Pradesh, India, as applicable, without prejudice to the applicable law and all applicable provisions of this Section, and subject to our right to seek injunctive or other appropriate relief in any court, if you have in any manner violated or threatened to violate our intellectual property rights and you consent to the exclusive jurisdiction and venue in such courts.
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.
If you have any questions regarding these Terms and Conditions, please email us at:
SHIPPING AND DELIVERY
We ship products almost anywhere in India other than a few locations, which our logistic partners do not serve. When you place an order, we will estimate delivery dates based upon the availability of your item(s) and your shipment's destination. We usually get your shipment delivered within 2-15 business days of your placing the order on our website depending on the location.
If there is any further delay in shipping the products, one of our Customer support will call you regarding the same.
Shipping charges will be calculated based on the location and weight of the products.For purchases of Rs 299and above, shipping is free. A shipping charge of Rs 60 will be added for purchases below Rs 299.
Even though we try our best to ensure on-time delivery, there are certain conditions under which the delivery may get delayed:
· Incorrect shipping address
· Incorrect PIN code
· Nobody available at shipping address
· Extreme weather conditions
· Other Force Measures
We send you a confirmation email / SMS once the order is shipped and another email when the order is delivered.
Our Courier partner will deliver the product to you at the address provided by you.
You may collect it after signing the acknowledgement with Contact No. It is mandatory to give Telephone # or Mobile # of the person who receive the package.
The customer should possess any one of the following documents as ID proof to take delivery of the product:
- PAN Card
- Driving License
- Voter ID Card
- Aadhar Card
We also ship Ayurvedic and Cosmetic products outside India.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
We ship all Ayurvedic & Cosmetic products except liquids/tonics to worldwide& deliver within 7 to 21 days.This delivery time may vary depending upon the availability of the products and the country of delivery.
INFORMATION REGARDING IMPORT TAXES/CUSTOMS DUTIES
Orders shipped outside of the India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
In case, if Customs does not clear the products and the same are returned, then the refund shall only be with respect to the cost of product. Shipping costs are non refundable.
At Sananhemp.com, we strive to give you the very best shopping experience possible. However, considering that opened or used products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
· Sananhemp.com is not responsible for any damage caused after delivery.
· In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on 011-444444 or and our Customer Care will be happy to assist you.
· Exchange of products will be accepted only if the there is a visible quality issue with the products with original receipt intact and in their original packaging, in undamaged condition and subject to following terms-
· Returns and exchanges requests will be subject to checking and vetting by Sananhemp.com.
· Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
· Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
· Once your return/refund request has been accepted, the process will be completed within 7-21 business days. There is no cash refund. All refunds shall be made via electronic transfers only.
FOR REFUNDS PLEASE NOTE THE FOLLOWING
· If you paid with a Credit or Debit card, you will receive a full refund and will be reflected in the bank account/card/wallet in 4-15 working days.
· For orders placed via store credit/Gift Vouchers/Promotions your refund will in the form of an online store credit for the item which may be redeemed at a later point of time on sananhemp.com.
FOR INTERNATIONAL CUSTOMERS
Please check with your country for restrictions, duties, and taxes collected from your country.
There will be no Refund of shipping costs especially if the product is rejected and returned by customs or because of a failed delivery attempt and the package is returned, all other costs are refunded happily except shipping and handling levies.
INFORMATION WE COLLECT
"Anonymous Information" is information that is not associated with or linked to your Personal Information. Anonymous Information does not permit the identification of individual persons.
Any and all uses of Personal Information by Sananhemp.com comply with applicable laws.
HOW INFORMATION IS COLLECTED
When you communicate with us via our Site, Sananhemp.com collects your Personal Information only if you provide it to Sananhemp.com voluntarily. Portions of the Site may allow you to provide Sananhemp.com with Personal Information in order to deliver requested materials, products or services to you.
INFORMATION WE TRACK
We track the information in two different ways:-
A. Log Files
Similar to many websites, Sananhemp.com gathers certain anonymous, non-personal information automatically and stores it in web server log files. This information includes:-
Internet protocol addresses
Internet service provider (ISP),
Site entry/exit pages,
Date/time stamp, and
Click stream data.
Sananhemp.com uses this information to improve our Site, analyze trends, administer the Site, track users' movements around the Site, and gather aggregate information about the Site user base as a whole. Aggregate information is data Sananhemp.com collects about a group or category of services or Site visitors/users From which individual identities have been removed, and therefore does not include your Personal Information.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. It can also help Sananhemp.com understand how the Site visitors click to the Site, and what pages they view during their visit. Similar to many websites, Sananhemp.com uses a standard technology called a "session cookie" to enable the Site to recognize you during a visit to this Site. The session cookie is stored in temporary memory on your computer and is not retained after you close your browser.
You can set your web browser software to disable cookies. To do so, please refer to the help section of your specific browser for more information on how to manage or disable cookies. If you disable cookies, you may still view the Site, but some areas of our site may not work properly.
PROTECTION OF PERSONAL INFORMATION
We restrict access to the Personal Information we have collected from or about you, as described above, to those employees and officers of the organization Sananhemp.com who need to know the information to provide products and services to you. We maintain physical, electronic and procedural safeguards to guard your Personal Information.
Despite our use of commercially reasonable efforts to protect your Personal Information From unauthorized access or disclosure, the internet is not an inherently secure environment and so we cannot guarantee the security of your Personal Information. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.
USE OF PERSONAL INFORMATION
The Personal Information Sananhemp.com gathers from you may be used for the following purposes:
To provide information, materials, or services that you have requested; and to provide you with information and materials about our services, products and/or related materials, such as electronic newsletters and/or promotional e-mails.
To aware you about certain changes in the website or working of website.
USE OF ANONYMOUS INFORMATION
Sananhemp.com may create Anonymous Information records From Personal Information by excluding information (such as your name etc.) that makes the information personally identifiable to you. Sananhemp.com may use this Anonymous Information for any purpose in its discretion. Further, Sananhemp.com reserves the right to use and disclose Anonymous Information to third parties for certain reasons.
SHARING / DISLCOSURE OF PERSONAL INFORMATION
Sharing Personal Information in the event of Acquisition In the unlikely event that Sananhemp.com is acquired merges with another entity or sells portions of its assets; our databases (which may contain your online personal information) will be among the transferred assets.
Disclosing Personal Information to Comply with Laws and Similar Disclosure Sananhemp.com may disclose your Personal Information if it believes in good faith that such disclosure is necessary to:-
Comply with relevant laws or to respond to subpoenas or warrants served on sananhemp.com; or
To protect and defend our rights or property, and/or the rights or property of the visitors/users of our Site, or third parties.
POSTING TO PUBLIC AREAS
Please note that if you post or make available your Personal Information in public areas of the Site, such as in blogs, such information may be collected and used by third parties over whom Sananhemp.com has no control. Sananhemp.com is not responsible for the use by such third parties of Personal Information you post or make available in public areas of the Site.
ACCESS AND ACCURACY OF DATA
Upon your written request through email/fax or letter, we will allow you to review any of your Personal Information that you disclose to us, except for any Personal Information that we collect in connection with or in anticipation of any claim or legal proceeding. If you discover any inaccuracies, please let us know so that we can make whatever corrections are appropriate. Before this process you will need to provide your Identity proof to us, so that someone else won't do it deliberately.
DELETION OF DATA
We keep Personal Information for an unlimited time period. However you can ask us to delete your Personal Information From our marketing databases, and if you do that we will comply as soon as practicable. If you would like to submit revisions to your Personal Information, please do so-on the website.
Sananhemp.com does not intentionally gather Personal Information about visitors who are under the age of 13. Sananhemp.com would be pleased to work with parents and guardians to delete from our records Personal Information a child may improperly disclose. If you believe that Sananhemp.com has collected Personal Information about a child who is under the age of 13, please contact us at and such Personal Information will be deleted.
Sananhemp.com uses reasonable measures to maintain the security of your Personal Information. However, no company, including sananhemp.com, can fully eliminate security risks associated with Personal Information.
NOTICE FOR VISITORS